Diagnose where you're seeing problems: AI Skills or MCP connection.
Most problems come from either the connection, or the instruction..
| MCP connector | AI Skill packs |
What it is | A connector that gives Claude or ChatGPT live access to PropertyRadar tools | Downloadable instructions that teach Claude or ChatGPT to call the PropertyRadar API |
Examples | PropertyRadar connector in Claude or ChatGPT; plugins built on it, such as the Commercial skills | API Starter Skill, REI List Builder Skill |
How you sign in | Your normal PropertyRadar login (OAuth) | Your PropertyRadar API token |
Setup | Add the URL | Import the |
Troubleshooting section | Connection problems | Skill problems |
Data and billing questions apply to both.
Check These First
These five checks fix most issues in under two minutes.
Active PropertyRadar plan. API and AI access is included on Solo, Team and Business. A paused or expired account will fail sign-in and API calls.
Right AI plan. The ChatGPT Skill version needs ChatGPT Plus, Team or Enterprise (an account that can create GPTs). The Claude Skill works on Claude Free or higher. Connector limits vary by Claude and ChatGPT plan; check their help pages if you cannot add a connector.
Start a new chat. Connectors and skills are picked up when a conversation starts. An old chat may not see a connector you just added.
Turn it on for the chat. In Claude, open the tools menu in the message box and make sure PropertyRadar is enabled. In ChatGPT, select the connector or Custom GPT for that conversation.
Ask a simple test question. Try "What can you do with PropertyRadar?" If the AI describes property lookup, search and owner data, the connection works and the problem is with the request itself.
MCP connector: connection problems
The connector URL must be exactly https://mcp.propertyradar.com/mcp, and sign-in uses your regular PropertyRadar email and password. You never paste an API token into the connector.
Symptom | What to do |
Sign-in window never opens after adding the connector | Remove the connector, add it again, then start a new chat. This forces the AI tool to rediscover the sign-in page. |
"Account isn't linked" or an authorization error | Open the connector settings and choose Connect (or Reconnect). Complete the PropertyRadar login in the browser window. |
Connector shows, but no tools load | Check the URL ends in |
Sign-in loops back to the login page | Allow pop-ups for claude.ai or chatgpt.com, clear cookies for propertyradar.com, and try again. If you use a password manager, make sure it fills your PropertyRadar login, not another site's. |
Data looks like someone else's account | You signed in with a different PropertyRadar login. Disconnect, then reconnect with the account you want billed. |
It worked before and stopped | Your sign-in may have expired or your password changed. Disconnect and reconnect. |
In Claude: Settings → Connectors → Add custom connector. In ChatGPT: Settings → Apps & Connectors (wording varies by version). On a Claude Team or Enterprise plan, an admin may need to add or allow the connector for your organization.
AI Skills: skill problems
Skills run on your PropertyRadar API token, so most skill errors come down to the token or to the AI tool's settings.
Symptom | What to do |
"Unauthorized", 401 or invalid token | Copy a fresh token from Account Settings → Integrations & API → API Access Token and give it to the skill again. If you replaced the token in PropertyRadar, the old one stops working. |
Skill installed but Claude ignores it | Check the skill is toggled on, start a new chat, and name the task clearly, for example "Use the REI List Builder to find absentee owners in 93704." |
Network or connection blocked when calling the API | In Claude, the code-execution network setting must allow |
Custom GPT link shows a 404 | The GPT's sharing setting is private. Set it to anyone with the link, or open it from the account that built it. |
Commercial skills can't find data | These run on the MCP connector, not an API token. Connect the PropertyRadar connector first, then retry. |
We can help with PropertyRadar API behavior and data. ChatGPT or Claude account, subscription and outage issues go to OpenAI or Anthropic support.
Results and billing
Counts, summaries and saved lists are free; full property records and owner contact details use your plan's exports, the same as in PropertyRadar.
Action | Uses exports? |
Counting matching properties ("How many…") | No |
Short property summary | No |
Saving a search as a dynamic list | No |
Full property record or property list details | Yes |
Owner names, phones, emails and relatives | Yes |
Common result problems
Zero results. The AI may have read the area too narrowly. Name the city and state or the ZIP, and ask it to show the criteria it used.
Wrong place. Street names repeat across states. Always include a location, such as city, state or ZIP, with an address.
Only a count, no addresses. This is on purpose. Ask for the details or a list to see records. That step uses exports.
Fewer rows than expected. The Skills cap pulls at 500 records unless you raise it, and they ask before buying data. Confirm the prompt to continue.
The AI invents numbers. Ask it to pull the data from PropertyRadar again. Live data only comes from a tool call, not the AI's memory.
Error messages at a glance
Message or code | Likely cause | Fix |
401 / Unauthorized | Expired sign-in or invalid API token | Reconnect the connector, or paste a fresh API token into the skill |
403 / Forbidden | Your plan or account lacks access to that data | Check your plan in PropertyRadar, or contact support |
429 / Too many requests | Too many calls in a short time | Wait a minute, then ask for smaller batches |
5xx / Server error | Temporary PropertyRadar or AI-tool outage | Wait a few minutes and retry in a new chat |
"Tool not found" or unknown tool | Old chat or outdated skill version | Start a new chat; download the latest skill pack |
Timeout | Very large search or list request | Narrow the area or criteria, or ask for a count first |
Still stuck?
Chat with PropertyRadar Support from inside the app and include these details so we can help on the first reply:
Which you use: the MCP connector or a Skill pack (and which one)
The AI tool and plan: Claude or ChatGPT, Free, Pro, Plus, Team or Enterprise
The exact error message, or a screenshot of it
The prompt you typed and roughly when it happened
Whether the quick test question in "Quick checks first" worked
Never send your API token or password to support or paste them into a chat. We will never ask for them.