If you need help from our Customer Success Team, you can connect with a team member in several ways:
To quickly find answers to your questions in our Help Center articles, use your own keywords:
Watch our Video Series to see many of the ways you can accomplish your goals using PropertyRadar.
Chat with Support
Text back and forth with a Customer Support team member using our in-app Chat. Depending on the volume of questions, it may take time for a team member's initial response back to you (details below step 4).
Click the question mark icon (Support Settings), in the upper-right corner of the PropertyRadar app:
Select Chat with Support.
A chat window is displayed where you can send us a message, as well as see previous conversations, or search articles.
Click Send us a message.
In the Start typing... text field, type your question or request to the PropertyRadar Customer Success Team; then click Enter/Return on your keyboard, or the blue arrow.
The Chat window displays your text, and the status of your chat message. We typically respond within twenty (20) minutes, but that can depend on the current volume of questions.
Live chat is available during regular business hours, Monday through Friday, 6am-6pm Pacific Time. After regular business hours, leave a message in chat and we'll respond at our first available opportunity the next business day.
Schedule a Call
Set up a time to connect one-on-one with a PropertyRadar Customer Success Team member.
Click the question mark icon (Support Settings), in the upper-right corner of the PropertyRadar app, and select Schedule a Call.
Our calendar system is displayed.
Click Schedule a Phone Call to display the PropertyRadar Support Calendar,
Click a day shown with blue text (indicating availability).
Open times are shown next to the calendar.
Click the time, then click Confirm.
The Confirmation window is displayed, where you can see the date and time for your selection.
Type your First Name, Last Name, Email address; and to help us address your needs, please tell us a little bit about your business and any questions you have.
Click Schedule Event.
Your appointment information is displayed, where you can click to Add to your calendar.
You are also sent an email with the scheduling information, and links to add to your preferred calendar.
You can email PropertyRadar Customer Support anytime using the firstname.lastname@example.org email address.
The PropertyRadar Customer Success Team will receive and respond to your email during regular business hours, Monday through Friday, 6am-6pm Pacific Time. If you send an email after regular business hours, we will respond at our first available opportunity the next business day.
You can call us at 530-550-8801. If someone is available during regular business hours, we will answer the call.
Please keep in mind, chats, email, and training take priority over unscheduled phone calls. If we can't answer your call, you can leave a message and we will get back to you at our first available opportunity.
Regular business hours are Monday through Friday, 6am-6pm Pacific Time.
The PropertyRadar Support page also provides ways of connecting with your PropertyRadar Customer Success Team.