This guide applies to all PropertyRadar customers, including individuals and teams. If you need assistance or have questions before canceling, our Customer Support team is here to help at support@propertyradar.com.
Overview
You can cancel your PropertyRadar subscription at any time. There are three methods available for cancellation, outlined below. Please note, cancellations cannot be processed in person, by phone, or via in-app chat.
Cancellation Methods
You can cancel your subscription at any time, using one of the following methods:
Review cancellation terms, and restart your subscription, for further information.
Using Account Settings
From the Account Settings menu, select Subscription.
In the Subscription window, click the Cancel Subscription button.
The Cancellation Reason pop-up is displayed.From the list of reasons, please select the box indicating why you are cancelling your subscription.
We value your honest feedback, as we continually work to incorporate user's needs in improving PropertyRadar.Click the Continue button.
In the Confirm Cancellation pop-up, read the acknowledgements and select the three boxes affirming your acceptance of the conditions of your cancellation.
Click the Cancel Subscription button.
After completing these steps, review the Cancellation Terms to understand your account access and any outstanding fees. Information on restarting your subscription is provided below.
Using Email
(Please allow one business day after we receive your request.)
From the email address associated with your PropertyRadar subscription, compose a new email message addressed to support@propertyradar.com.
Include the reason for cancellation and a phone number where we can reach you if there are questions regarding your subscription.
If you can’t email us from your registered address, include your account’s registered email address and the last four digits of the credit card on file.
After completing these steps, review the Cancellation Terms to understand your account access and any outstanding fees. Information on restarting your subscription is provided below.
Using Post Mail
(Please allow up to 10 days for receipt and processing. We cannot guarantee any requested specific cancellation date.)
Send a letter to:
PropertyRadar
P.O. Box 837
Truckee, CA 96160Include the email address linked to your account and the last four digits of the credit card on file.
A confirmation email will be sent once your cancellation is processed. If you don’t have access to your registered email anymore, contact Customer Support.
Review our Cancellation Terms and information about restarting your subscription. Please include the email address associated with the account you want to cancel, as well as the last four (4) digits of the credit card affiliated with that account.
After completing these steps, review the Cancellation Terms to understand your account access and any outstanding fees. Information on restarting your subscription is provided below.
Important Cancellation Terms
Please review the User Agreement for a full description of subscription cancellation terms.
We do not accept cancellation requests in-person, on the phone, or via in-app chat.
Paid subscriptions are non-refundable, however you will continue to have access until the end of your paid subscription period.
All fees due from you to us, up to the end of the then-current subscription period at the time of termination, shall remain payable to us unless otherwise specified.
Restarting Your Subscription
Your previous account settings, contacts, and other saved data will remain available for 90 days after cancellation, but may be deleted at any time after that date.
Login to the Web app using the email address and password from your past subscription.
Click OK where it says your subscription is expired.
Select the appropriate options to restart your subscription, including the Package and Term.
If necessary, update your credit card number, or payment information.
The total due is shown, as well as the next bill due date and amount.Click the Purchase button.
You can contact Customer Support for additional help.
For more information on using your Account Settings, managing your subscription, and teams watch the following video.