How do I cancel my subscription?

Ending and restarting your PropertyRadar subscription

Updated over a week ago

You can cancel your subscription at any time, using one of the following methods:

To avoid miscommunication, we do not accept cancellation requests in-person, on the phone, or using the in-app chat.

Before you cancel, is there anything we can do to help with a better PropertyRadar experience? Please reach out to our Customer Support team with any questions or feedback, we strive to help you with your business needs and get the full value from your subscription; there are also different pricing models to explore.

Review cancellation terms, and restart your subscription, for further information.

Using Account Settings

  1. From the Account Settings menu, select Subscription.

  2. In the Subscription window, click the Cancel Subscription button.
    The Cancellation Reason pop-up is displayed.

  3. From the list of reasons, please select the box indicating why you are cancelling your subscription.
    We value your honest feedback, as we continually work to incorporate user's needs in improving PropertyRadar.

  4. Click the Continue button.

  5. In the Confirm Cancellation pop-up, read the acknowledgements and select the three boxes affirming your acceptance of the conditions of your cancellation.

  6. Click the Cancel Subscription button.
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    Please review our Cancellation Terms, and information about Restarting Your Subscription.

Using Email

Note: It takes one (1) business day after we receive your email request, to cancel your subscription.

  1. From the email address associated with your PropertyRadar subscription, compose a new email message addressed to support@propertyradar.com.
    We would appreciate your feedback on why you are cancelling your subscription in your email. Please include a phone number where we can reach you, in case any unsubscribing issues arise.

  2. If you're unable to send the email from the address on file with PropertyRadar, please specify the email address associated with the account you want to cancel, and the last four (4) digits of the credit card affiliated with that account.

Please review our Cancellation Terms, and information about Restarting Your Subscription.

Using Post Mail

Note: It may take as long as ten (10) days to receive your letter and process your request. Please send your cancellation request taking into account that time consideration. We cannot guarantee any requested specific cancellation date.

  1. Send a letter to:
    PropertyRadar
    P.O. Box 837
    Truckee, CA 96160

Please include the email address associated with the account you want to cancel, as well as the last four (4) digits of the credit card affiliated with that account.

A confirmation of your cancellation will be sent to the email address associated with your account. If that email is no longer functioning, or you no longer have access to that email, contact Customer Support.

Please review our Cancellation Terms, and information about Restarting Your Subscription.

Cancellation Terms

Please review the User Agreement for a full description of subscription cancellation terms.

  • We do not accept cancellation requests in-person, on the phone, or via in-app chat.

  • Paid subscriptions are non-refundable, however you will continue to have access until the end of your paid subscription period.

  • All fees due from you to us, up to the end of the then-current subscription period at the time of termination, shall remain payable to us unless otherwise specified.

Restarting Your Subscription

Your previous account settings, contacts, and other saved data will remain available for 90 days after cancellation, but may be deleted at any time after that date.

  1. Login to the Web app using the email address and password from your past subscription.

  2. Click OK where it says your subscription is expired.

  3. Select the appropriate options to restart your subscription, including the Package and Term.

  4. If necessary, update your credit card number, or payment information.
    The total due is shown, as well as the next bill due date and amount.

  5. Click the Purchase button.

You can contact Customer Support for additional help.

For more information on using your Account Settings, managing your subscription, and teams watch the following video.

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