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Sending Text Messages

Connect with customers using SMS

Updated over 2 weeks ago

The Phone Marketing Overview provides general information about using Phone Marketing powered by WAVV, including details about the WAVV Dialer and Messenger subscription plans. If you have a WAVV Messenger plan, you can take advantage of features like sending text messages.

Text messaging only works with mobile phone numbers, and with PropertyRadar you can filter your Lists according to contacts with mobile numbers. Text message marketing is only available to those that have consented to receiving texts.

Using the WAVV Messenger with PropertyRadar, you can send both one-on-one texts, and bulk text messages. Bulk messaging allows you to send one message to multiple contacts, and you can even personalize bulk messages for each contact. By personalizing your text message you can communicate one-on-one with contacts.

First set up WAVV Messenger for your business needs, then you can use PropertyRadar with WAVV Messenger to connect with prospects.

Setting Up Messenger

After subscribing to WAVV and unlocking phone numbers, you'll want to set Messenger up according to your needs. Follow the steps below to setup your WAVV Messenger account.

Step through the initial process:

Send text messages to individual contacts or a list of leads in a saved list:

  1. Access the Messenger

    • To message an individual contact:

      • From the Grid or Contact Card view, click the green Phone icon → then click the 💬 Message icon next to the number you want to text.

      • From a Property Profile, click the green Phone icon → then click the 💬 Message icon next to the number you want to text (also available on the Contact tab).
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    • To message multiple contacts in a list:

      • Go to the My List tab → select Connect → click Send Text Messages next to the list.
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      • Or, open a saved list → select the properties you want to text → choose Send Text Messages from the Actions menu.
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      • In both cases, choose whether to call only Primary Contacts or All Contacts.

  2. Create or Confirm Your WAVV Messenger Account

    • If you don’t have a WAVV subscription, watch the welcome video for an overview of Phone Marketing Powered by WAVV, then follow the prompts to create your Messenger account and choose a messenger plan.

    • If you already have a subscription, your DNC Preferences will appear.

  3. Manage DNC Preferences
    You’ll be prompted to choose whether to exclude numbers on the National Do Not Call (DNC) list.

    • Select Exclude and follow the prompts to skip DNC-listed numbers.

    • Select Exempt if you're exempt from DNC restrictions.
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  4. Use the Messenger window to send text messages to individual contacts or entire lists. If you’d like to connect by phone first, you can also choose a Dialer plan to call leads before following up with a text.

Activity Settings

Several phone marketing activities are available in Messenger to use to address your business needs, including Sending Blast Text Messages, Using a Dedicated Number, Scheduling Messages, Including Attachments, and Setting Up and Using Templates.

Sending Blast Deliveries

After setting up Messenger and unlocking phone numbers, you can send individual messages to multiple recipients, with a maximum of 100 recipients.

  1. In the Grid View of your List, select the recipients to whom you want to send a text.
    ​UDPATE SCREENSHOT
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  2. From the Actions menu, select Send Text Messages, and choose to send text to Primary Contact or All Contacts.
    The WAVV Messenger window opens with the recipients mobile numbers in the To field.

  3. Click the down arrow next to the To field, to view or remove recipients.

  4. Write your message, and make sure the other Messenger functions are set according to your needs. Then, click Preview.
    The Preview window displays a list of the text message that will be sent to each recipient.

  5. When you are satisfied with your text blast, click the Send Messages button.

Using a Dedicated Number

When you set up Messenger, you select a dedicated text messaging number for your WAVV texts. Carrier limitations prevent using your own phone number.

You will be emailed when a user replies to your text message, so that you can respond promptly.

To view your phone numbers associated with your WAVV account:

  • Open the Settings window.
    The Phone Numbers tab is selected by default. Your account phone numbers are shown:
    ​UPDATE SCREENSHOT

  • Edit your call forwarding number, by selecting the down arrow under the Call Forwarding heading.

  • Add a new number to your account by clicking the Add Personal Number button

Scheduling Messages

Schedule text messages to be sent at a future date or time.

  1. In the Messenger window, type the text you want to send.

  2. On the left side of the Send button, click the Calendar icon:
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    The Scheduler is displayed:
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  3. Select the time and date you want the text(s) to be sent; then, click Schedule.
    The message will be delivered at the scheduled time.

Including Attachments

In the Messenger window, you can include attachments (like a photo), with your text message.

  1. Click the Attachments icon in your message:
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  2. In your finder/file window, select your attachment.

Setting Up and Using Templates

Save time by setting up messages once to use again and again with a template.

  1. Select Templates to open the Templates window:
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  2. Enter a Template Name.
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  3. Enter your message template, where you can add Contact Fields when selected:
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Other functionality available with WAVV subscriptions includes Making Calls.

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